©
2025
The Challenge
The sheer volume of technical inventory had created a "search friction" that was rendering the digital estate invisible.
Engineers and procurement managers operate on precision, yet the legacy digital infrastructure was a labyrinth of static PDFs and unstructured lists. This opacity meant that high-intent users could not verify stock specifications without manual intervention, creating a bottleneck for the sales team. Furthermore, the reliance on offline catalogues meant the brand was failing to capture the significant organic search volume for specific component terms.
The Solution
We engineered a bespoke "Enquiry Commerce" system that marries the logic of a warehouse with the speed of the web.
The new architecture is built around a high-performance filtering engine, allowing users to drill down by steel grade, finish, and dimension instantly. We removed the "Add to Cart" friction, replacing it with a "Build Enquiry" workflow that mirrors the actual procurement habits of B2B buyers. Crucially, we constructed a custom backend that empowers the internal team to upload datasheets and edit specs in real-time, effectively handing them the keys to their own digital stockroom.
The Process
Our stewardship focused on "Taxonomy First"—organising the chaotic data structure before designing the interface.
We mapped the complex relationships between product categories to build a semantic framework that Google could index effectively. By structuring the site hierarchy around the specific language of engineers (e.g., "Hygienic Fittings" vs "Process Valves"), we ensured the platform spoke to the machine as clearly as it spoke to the user. This structural rigour turned the catalogue into a magnet for organic search traffic.
By the numbers
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