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Date
May 2024
Client
The Red Hen Bar
Industry
Hospitality
Timeline
2 months

The Challenge
The opportunity was to make busy nights easier to manage without flattening the personality of the venue.
Booking demand was being handled across calls, direct messages and manual lists, which made the customer journey less predictable and created extra admin for staff. The site also had an opportunity to make better use of local search, reviews and reputation signals so more people could find the bar at the moment they were deciding where to go. The challenge was commercial and practical, but the solution still needed to feel like the bar itself.


The Solution
The website experience was built around atmosphere, booking clarity and local visibility.
Branding, web design, reservation UX and local SEO strategy came together in a hospitality focused platform. The interface carried the bar's copper tones, industrial type and low light atmosphere into the digital experience, while the reservation journey gave customers a clearer route to book and staff a more practical way to manage demand. That balance helped the site support bookings without making the venue feel less local, warm or characterful.

The Process
The process connected the guest journey before, during and after a visit.
We shaped the site around how people actually choose a night out: local search, quick confidence, clear booking steps and visible reputation. Review prompts and local SEO supported searches such as cocktails in Limerick, while the booking experience stayed simple, branded and easy to use on mobile. The work connected discovery and action, so customers could move from search or social proof into a booking with less uncertainty.



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